Payment Difficulties

Your mortgage payments are due on the 1st of each month. 

If you are likely to be unable to make your monthly mortgage repayments, or are unable to make the payments on the agreed monthly date, then it is important that you talk to us as soon as possible.

Please contact us on 0845 602 0750* so that we can discuss your situation with you.  We will then work with you to see what can be done for the best - the earlier you get in touch the better.

FSA Leaflet – What to do when you can't pay your mortgage

* To help maintain service and quality, some telephone calls may be recorded and monitored.